If you experience an issue with your order, please fill out our Online Order Dispute Form. A dispute is defined as an item that you purchased and received incorrectly, credit card charges, shipping errors and any other issues that may pertain to your order.
· Fill out the Online Order Dispute Form
· Customer dispute will be sent directly to the Customer Support Team for review.
· During normal business hours (Monday-Friday 9:00A-5:00P), the Customer Support Team will use the phone number provided on the form to contact you.
· NOTE: Please expect a phone call from a (515) area code or (PRIVATE) number within 1-2 hours of submission.
· Although we try to complete our investigations as soon as possible, it can take up to 2-3 business days to resolve disputes. During this time, the Customer Support Team may contact you to obtain additional information if needed.
Global Source Distribution is responsible for paying to mail the approved replacements back to the customer if needed.
Order and shipping errors made on behalf of the customer, the customer is responsible for paying to mail the return item(s) to Global Source Distribution (see return address below).